Privacy Policy

This privacy policy explains how We Are Vapes collects, uses, and protects your personal information when you visit our website wearevapes.com or make a purchase from us. Please read this carefully to understand our practices regarding your data.

By using our website and purchasing from us, you agree to the collection and use of your information as outlined in this policy.

1.0 – Data Collection

We collect personal information only from customers aged 18 and over. If you are under 18, you are not permitted to use our website or purchase products from us.

1.1 – Information You Provide to Us

We collect information that you voluntarily provide to us, including:

  • Information entered on our website when you register, create an account, or place an order
  • Your name, email address, postal address, and telephone number
  • Payment information (though we do not store full card details)
  • Date of birth for age verification purposes
  • Any information you provide when contacting customer service
  • Feedback, reviews, or survey responses
  • Competition entries or marketing preferences

We collect this information through order forms, contact pages, email, phone calls, or any other communication with us.

1.2 – Information We Collect About You

We automatically collect certain information when you interact with our website and services, including:

Website Activity: Details about your visits to our site such as pages viewed, links clicked, time spent on pages, and the device or browser you use.

Technical Information: Your Internet Protocol (IP) address, device type, operating system, browser type, and time zone settings. This information helps us understand how our site is being used and to identify any technical issues.

Cookies: Our website uses cookies to recognise you and provide a better browsing experience. Cookies help us remember your preferences, keep you logged in, and analyse how you use our site. You can disable cookies through your browser settings if you prefer.

Location Data: General location information based on IP address (not precise location).

1.3 – Information from Third Parties

We may collect information about you from third-party services used for specific purposes:

Age Verification Services: We use third-party age verification providers to confirm that you are 18 years old before processing your order. These providers may check your details against public and private databases to verify your identity and age. A record of these checks is retained.

Payment Processors: When you pay by card, your transaction is processed by a secure payment provider. We do not receive or store your full card details.

2.0 – How We Use Your Information

2.1 – To Fulfil Your Order

We use your personal information to process, deliver, and complete your order. This includes:

  • Verifying your age and identity
  • Processing your payment
  • Arranging delivery of your products
  • Sending you order confirmations and tracking information
  • Responding to any queries about your order

2.2 – For Our Legitimate Business Interests

We use your information to:

Improve Our Service: Analyse how you use our website and which products interest you, so we can improve our site, products, and customer experience.

Customer Communication: Contact you about your order, provide updates about changes to our service or website, and respond to any issues or complaints you raise.

Marketing: Keep you informed about products and services similar to those you’ve previously purchased or enquired about (if you’ve consented to marketing). We only contact existing customers by email or SMS about similar products or services.

Business Operations: Maintain accurate records, conduct market research, develop new products and services, and understand our customers better.

Safety and Fraud Prevention: Monitor transactions, review security logs, record calls and emails (for staff training and quality purposes), and work with payment processors to prevent fraud and illegal activity.

Compliance: Meet our legal obligations, comply with regulations, and respond to any legal requests from authorities.

2.3 – When You Give Us Permission

We may use your information for other purposes when you’ve explicitly consented to it, such as:

  • Subscribing to our newsletter or promotional emails
  • Participating in surveys or customer research
  • Allowing us to use cookies for analytics and marketing
  • Opting in to receive SMS notifications or offers

You can withdraw your consent at any time by contacting us at vapesuperstorebradford@gmail.com or calling 07933834854.

2.4 – To Comply with Legal Requirements

We will disclose your information when required by law, such as:

  • Responding to requests from law enforcement or government agencies
  • Complying with health and safety regulations
  • Fulfilling tax and financial reporting obligations
  • Protecting against fraud, illegal activity, or security threats

3.0 – How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

Service Providers: Third parties who help us operate our business, such as payment processors, delivery partners, and age verification services. These providers are required to protect your information and only use it to provide the specific service.

Legal Requirements: Authorities, law enforcement, or government agencies when required by law.

Insurers and Legal Representatives: We may share information with our insurance providers or legal advisers when necessary.

We ensure that any third parties we work with are bound by confidentiality agreements and process your data securely and only for the purposes we’ve specified.

4.0 – Data Security and Retention

We take data security seriously and use appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or loss.

  • Security Measures: We use secure servers, encrypted connections (SSL), password protection, and restricted access to sensitive data.
  • Payment Security: Any payment transactions are processed through secure payment gateways (Sage Pay or PayPal). We do not store your full card details on our systems.
  • Responsibility: You are responsible for keeping your account password confidential. Please do not share your password with anyone.
  • Data Retention: We keep your personal information for as long as necessary to fulfil the purposes outlined in this policy. Generally, we retain order information for at least 6 years for accounting and tax purposes. Other information is kept for no longer than 10 years unless required longer for legal or compliance reasons.
  • Internet Security: While we use industry-standard security measures, please be aware that no transmission over the internet is completely secure. Any data you send to us is at your own risk.

5.0 – Your Rights

You have the following rights regarding your personal information:

Right of Access: You can request a copy of the personal information we hold about you.

Right to Correction: You can ask us to update or correct any information that is inaccurate or incomplete.

Right to Erasure: You can request that we delete your personal information, subject to certain legal obligations we may have to retain it.

Right to Restrict Processing: You can ask us to limit how we use your information.

Right to Data Portability: You can request your information in a structured, portable format to transfer to another organisation.

Right to Withdraw Consent: If you’ve consented to us using your information for a specific purpose, you can withdraw that consent at any time.

Right to Object: You can object to us processing your information for marketing or other purposes.

Right to Lodge a Complaint: If you believe we’ve misused your information, you can file a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at vapesuperstorebradford@gmail.com or call 07933834854. We will respond to your request within 30 days.

6.0 – Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how our site is used.

What are Cookies? Cookies are small data files stored on your device that help us recognise you and remember your preferences.

Types of Cookies:

  • Essential cookies (required for the site to function)
  • Analytical cookies (help us understand how visitors use our site)
  • Marketing cookies (allow us to show you relevant advertising)
  • Preference cookies (remember your settings)

Managing Cookies: You can disable cookies through your browser settings or use browser tools to manage them. Please note that disabling cookies may affect your ability to use certain features of our website.

For more information about cookies, visit www.allaboutcookies.org.

7.0 – Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

8.0 – Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are made means you accept the updated policy.

9.0 – Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or want to provide feedback about how we handle your data, please contact us:

We Are Vapes

Unit 1 Factory Street Vapesuperstore Bradford West Yorkshire BD4 9NW United Kingdom

Telephone: 07933834854 Email: vapesuperstorebradford@gmail.com

We aim to respond to all privacy-related enquiries within 5 working days.

Data Protection Authority: If you have concerns about how we’ve handled your data and wish to lodge a formal complaint, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.