Warranty Information
At We Are Vapes, we understand that vaping products are made up of different components, each with varying lifespans and durability. This is why different parts of your vape kit are covered by different warranty periods. Please read this page carefully to understand what’s covered and for how long.
Vape Kits and Mods
Vape kits and mods are covered by a 30-day warranty from the date you receive them. This aligns with our 30-day store guarantee, giving you peace of mind on your purchase.
What’s Covered:
- Manufacturing defects that prevent the device from working
- Electrical faults that occur during normal use
- Design or build quality issues
What’s NOT Covered:
- Accidental damage from dropping or impact
- Water damage or exposure to extreme temperatures
- General wear and tear from regular use
- Damage caused by improper handling
What You Need to Know: If your kit or mod develops a fault within 30 days, contact us immediately with your order number. You may need to return the device in its original packaging for our team to assess. If the fault is confirmed as a manufacturing issue, we’ll offer a replacement or refund.
Batteries
All external batteries are covered by a 15-day warranty from the date of receipt. Batteries have a limited lifespan and naturally degrade over time with regular use.
What’s Covered:
- Batteries that fail to hold a charge
- Manufacturing defects that prevent the battery from powering your device
- Electrical faults that occur during the 15-day period
What’s NOT Covered:
- Damage caused by dropping, crushing, or physical impact
- Water damage or exposure to moisture
- Mishandling or misuse of the battery
- General wear and tear after the 15-day period
- Batteries that have been modified or opened
Important Battery Safety: If your battery becomes hot, swells, or develops an unusual smell, stop using it immediately and contact us. Never attempt to repair or modify a battery yourself. Only use the charger provided with your device, and never leave batteries charging unattended.
What You Need to Do: If you believe your battery is faulty, contact us stating the specific problem. We’ll assess whether it’s a manufacturer’s fault. If confirmed, we’ll replace the battery. You may be asked to return it to us for inspection.
Battery Chargers
All battery chargers are covered by a 12-month warranty from the date of purchase. This covers the electrical components and charging functionality.
What’s Covered:
- Chargers that fail to deliver power to your battery
- Electrical faults or connection issues
- Manufacturing defects affecting charging capability
What’s NOT Covered:
- Physical damage from dropping or impact
- Water damage or liquid exposure
- Damage caused by using incorrect power outlets or adapters
- Wear and tear after 12 months
- Chargers modified or opened by the user
To Make a Claim: Contact us with your order number and describe the fault. You may need to return the charger to us for assessment. If it’s confirmed as faulty, we’ll replace it under warranty.
E-Liquids and Sealed Products
E-liquids, nicotine shot bottles, and pods are sold in sealed packaging and are not covered by warranty.
The Only Exception: If there’s a manufacturing fault with the e-liquid (such as contamination, discolouration, or obvious defect), we’ll replace it or issue a refund. You must contact us within 7 days of receiving the item and the bottle seal must remain unbroken.
Shipping Errors: If you receive the wrong e-liquid or if it arrives damaged due to our packing methods, we’ll replace it or refund it immediately.
Missing Items: If items are missing from your order, you must report this within 48 hours of delivery. After this time, we may not be able to help. We’ll investigate and either send the missing items or issue a refund.
Please Note: Once the seal on an e-liquid bottle is broken, it cannot be returned for any reason, regardless of whether it’s been used.
Disposable Vapes
Disposable vapes come with a 14-day money-back guarantee if they arrive unused and in original sealed packaging.
Manufacturing Faults: If a disposable arrives faulty (Dead on Arrival), contact us within 7 days of receipt with the following information:
- Product name and batch number (from the packaging)
- Order number and proof of purchase
- Photos or video showing the fault
Important Requirements:
- We’ll require the original product packaging and batch information
- You must not have used or opened the device
- In some cases, we may request the device back for testing
- We cannot offer replacements or refunds for devices that have been disposed of or discarded
What Happens Next: Once we verify the fault, we’ll either replace the disposable or refund your money. If the device has been used or opened, it cannot be returned under this guarantee.
Tanks, Clearomisers, and Coils
Tanks, clearomisers, coils, and similar components are not covered by warranty as they are consumable items that naturally wear out with use.
The Exception – Dead on Arrival (DOA): If a tank or clearomiser arrives faulty and we’re notified within 7 days of receipt, we may replace or refund it at our discretion. The item will need to be returned to us for inspection.
What Disqualifies a Claim:
- Any sign of use or e-liquid contact
- Modifications or damage caused by the user
- Physical damage or wear and tear
- Improper cleaning or maintenance
Lifespan Expectations:
- Coils typically last 2-14 days depending on usage, e-liquid type, and power settings
- Tanks can last months with proper maintenance and regular cleaning
- Clearomisers should be regularly cleaned to maintain performance
How to Make a Warranty Claim
Step 1: Contact Us
If you believe you have a faulty product, contact our customer support team as soon as possible:
Phone: 07933834854 Email:vapesuperstorebradford@gmail.com Hours: 7 days a week
Step 2: Provide Details
Be ready to provide:
- Your order number
- Proof of purchase (receipt or order confirmation email)
- Product batch or serial number (if available)
- A detailed description of the fault
- Photos or videos showing the problem (if applicable)
Step 3: Return the Product
For most warranty claims, you’ll need to return the faulty product to us. We’ll provide instructions on how to package and send it. Use recorded delivery with insurance so we can track it.
Return Address: We Are Vapes Unit 1 Factory Street Vapesuperstore Bradford West Yorkshire BD4 9NW United Kingdom
Step 4: Assessment and Resolution
Once we receive your item, our technical team will inspect it. This typically takes 5 working days. If the fault is confirmed as a manufacturing issue, we’ll:
- Replace the product with the same or similar model, or
- Offer a full refund
If the product is found not to be faulty, or if damage was caused by misuse or wear and tear, we’ll return it to you. Please note that return shipping costs may apply in this case.
Troubleshooting Before You Claim
Before submitting a warranty claim, try these common troubleshooting steps:
- Device won’t turn on: Check the battery is charged, make sure it’s inserted correctly, and try a different charger
- Poor vapour production: Clean the coil contacts, check the coil isn’t burnt out, and ensure you’re using appropriate e-liquid
- Leaking tank: Make sure the o-rings are clean and properly seated, the tank isn’t overfilled, and all parts are screwed together tightly
- Battery won’t charge: Try a different USB cable, clean the charging contacts, and ensure you’re using the correct charger
If troubleshooting doesn’t resolve the issue, contact us with details of what you’ve already tried.
Important Information About Your Legal Rights
These warranty periods are in addition to your statutory consumer rights. Under UK consumer protection law, all products must be:
- Of satisfactory quality
- Fit for purpose
- As described when you bought them
If a product doesn’t meet these standards, you may be entitled to a refund, replacement, or repair regardless of our warranty periods. For more information about your consumer rights, visit:
Citizens Advice: www.citizensadvice.org.uk Trading Standards: www.tradingstandards.gov.uk
Contact Us
If you have questions about warranty coverage or need to make a claim:
We Are Vapes
Telephone: 07933834854 Email: vapesuperstorebradford@gmail.com Available: 7 days a week
Returns Address: Unit 1 Factory Street Vapesuperstore Bradford West Yorkshire BD4 9NW United Kingdom
We’re here to help and want to ensure you’re satisfied with your vaping products.
